Troubleshooting a Greyed-Out "Apply Filters" Button: Steps to Resolve

If the "Apply filters" button is greyed out, it typically indicates one of two issues related to the filters you have set. Here’s what you can do to resolve the problem:

Possible Reasons for the Greyed-Out Button

1. Address/Filter Details Not Resolved:

   • The system requires a valid address or search parameter (such as a geo_id) to enable results. If the address or filters do not match what’s in the database, the button will remain inactive, and no results will appear.

2. No Results for Filters:

   • If the information entered is correct but there are no permits that match your filters, the system will also return nothing, causing the "Apply filters" button to be greyed out.

Steps to Troubleshoot

• Check Required Fields: Ensure that all required address fields are filled in accurately. This includes:

  • geolocation (such as state, county, city, jurisdiction, zip code or address)

• Verify Dates and Geography: Make sure you have both date fields and a geographical area set. These are typically the first fields you encounter on the top left of the filter options.

• Broaden Your Filters: If you are still encountering issues, try broadening your filters or double-checking the spelling and format of the information you have entered.

If you continue to experience difficulties or need assistance with a specific search, consider reaching out for further help.