Assessing Contractor Quality Through Data
Using data metrics to evaluate contractor quality and performance
Shovels evaluates contractors based on objective data points, including the quantity of permits pulled, jurisdictional coverage, and timeframes for permit completion. These metrics can serve as indicators of a contractor's quality - for example, their experience level (how many times they've done similar work), their familiarity with specific cities, and their efficiency (how quickly they complete jobs). While Shovels focuses on these quantitative data points, customers often supplement this information with qualitative feedback from sources like Google reviews, Yelp, Thumbtack, and word-of-mouth recommendations to form a more complete picture of contractor quality.